Privacy Policy
Who Are We?
My Home Improvements is a trading name of Solved Media Limited.
Company Registration Information
Solved Media Limited is registered in England and Wales (registered number 15605597). Our registered office is at Pineapple Lodge, Welbeck, Worksop, England, S80 3LR.
ICO Registration No: ZB676794
Our Data Collection Practices
Solved Media Limited is a leader in the marketing services industry, so we adopt and implement best practices and diligently seek to follow all laws governing the acquisition, compilation, and distribution of consumer data. These practices include careful screening of data sources, ongoing internal audits, and appropriate consumer notice and choice.
Consent and Legitimate Interests
Your data must be processed by us using a valid legal base set out in the regulations. The one we utilise is.
Consent
This is where you consent for contact by a specific organisation within this privacy policy by communication channels as shown on the “compare prices now” button (Phone, Email or SMS), for specific reasons, which in the context of our processing will be for marketing purposes.
You can of course withdraw your consent at any time, and we will describe later in this policy.
Why do we process your information?
We process your information to share with home improvement companies to create more value for money, get better results and create benefits for you and your family.
Data Retention and How We Retain Data
In accordance with the GDPR, personal data shall be kept for no longer than is necessary for the purposes for which it is being processed.
Solved Media’s systems store personal data therefore all reasonable precautions shall be taken to ensure that appropriate confidentiality and control procedures are in place. We take the security of your data and the accessibility to our systems very seriously, with an emphasis on physical security, network, and application security.
Why do we share your information with Third Party Controllers?
We only share your information if you have given explicit consent. This means that you have made a positive action to opt-in and agree to contact from one of our home improvement providers.
How do we process your information?
Your information is shared with one of our home improvement providers to contact you regarding the quote requested on the channels provided.
What “Your Rights” are
Your Individual Rights in respect of personal data that we hold as a controller are:
A: Right to access – You have the right to request details of the personal data we have about you.
C: Right to Rectification – You have the right to ask us to rectify the information held on you if it is inaccurate or incorrect.
D: Right to erasure – This is also known as “the right to be forgotten”. This gives you the right, in certain circumstances, to request your information to be removed/erased.
E: Right to Restrict processing – You have the right, in certain circumstances, to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are repeated in the future.
F: Right to portable data – This gives you the right, in certain circumstances, to ask for your information to be transferred to another business.
G: Right to Object – You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights, and freedoms; or the processing is in relation to a legal claim.
H: Rights related to automated decision-making including profiling – To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.
I: Right to withdraw consent at any time – You have the right to withdraw your consent to us sending marketing communications to you at any time.
J: Right to lodge a complaint – If we cannot deal with your complaint to your satisfaction, you have the right to complain to a relevant supervisory authority.
The Information Commissioners Office – https://ico.org.uk/concerns/
How do you withdraw your consent for marketing?
Withdrawing consent is simple. You can email compliance@solvedmedia.co.uk with your request to withdraw your consent. Please include your First Name, Surname, [Mobile, Landline or Email] and Postcode so we can identify you and remove your information from the database.
It can take up to 28 days to remove your information from all Third-Party Controllers.
If you continue to receive marketing message after 28 days after your request to withdraw your consent, please contact us directly.
Please be aware that a Subject Access Request can only be accepted in writing and we cannot give out personal information over the telephone without first taking the required steps to satisfy our obligations to GDPR, the ICO and the Data Protection Act.
You may withdraw your consent at any time.
More useful information to manage your marketing preferences below:
Postal Marketing – You can opt out of postal marketing by registering with the Mail Preference Service (MPS) This is an industry wide service that is administered by the Direct Marketing Association and recognised by the Information Commissioner.
Telephone Marketing – You can opt out of all telemarketing activity by registering their details with the Telephone Preference Service (TPS) The TPS is similar to the MPS but is administered by the Information Commissioner.
Email Marketing – Unlike Postal or Telephone channels, there is no industry-wide service to opt out of email marketing. Therefore, consumers should always review privacy policies and marketing opt-in check boxes when registering for services or purchasing products online. Where unwanted email marketing is received, consumers should unsubscribe or use spam filters to prevent future communications.
Online Advertising – Marketing data is widely used to inform the advertising that is displayed when browsing online. Whilst digital marketers generally do not know the identity of the individual viewing a page, they are able to understand their likely characteristics based on their browsing behaviour or location in order to display a more relevant advert.
Cookies– are small files used by websites to recognise returning visitors and tailor content or advertising more effectively. Declining cookies when visiting websites will prevent those sites from displaying targeted advertising, whilst all modern browsers have a setting to clear cookies, which will delete all cookie data stored from previous website visits.
Mobile devices cookies used for advertising do not generally work on mobile devices, however, advertisers can still recognise returning visitors both when browsing online and when using apps through the use of an ‘Advertising ID’. The Advertising ID is created by the mobile device, but can be reset at any time, thereby deleting all data held against it.
What information do we Collect?
First Name
Last Name
Email Address
Phone Number
Postcode
Who do we share your information with?
We may share your information with any of the companies/sectors in the below list. Your data may also be shared with future companies promoting the Products and Services listed:
Egg (Cracking Energy)
Solar Save
How can you access the information we hold about you?
You must make a Subject Access Request (SAR) to access information that we hold about you. For us to process your request it is our responsibility to identify you and be satisfied that you are the individual whom the data relates to. You cannot make a SAR on behalf of someone else unless you have the required written authority or demonstrable Power of Attorney. The simplest way to make a SAR is to email us at compliance@solvedmedia.co.uk or alternatively you can write to us at Data Protection Officer, Solved Media Limited, Pineapple Lodge, Welbeck, Worksop, England, S80 3LR. With any SAR you must include the following information:
First Name
Last Name
Full Address
The channel from which you have received marketing communication e.g., Telephone Number, Email Address or Postal Address
A copy of a recent Utility bill (or similar) that verifies your address.
When have received the information outlined above we will contact you to process your SAR.
For more information and advice on what you are entitled to then please carefully read the information from the UK Supervisory Authority here ico.org.uk/for-the-public/personal-information
Our security measures.
We are aware of the importance of safeguarding the information under our control and endeavour to take all reasonable steps to protect it. All data collected through from our data contributors is stored on secure servers, and we have stringent security and confidentiality procedures covering the storage and disclosure of such information in accordance with the Data Protection Act 1998. Any data shared is submitted only via secure https sharing platform utilising single user authentication. This platform has full track and trace ability to log when, where and by whom the data was accessed by.
However, providing information and transacting over the internet has inherent security risks, and we cannot be held responsible for any breach of security which is outside our reasonable control or not due to our negligence or wilful default.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Last Updated: October 30th, 2024
How to contact us
If you have any comments or queries about this privacy policy, please email us at compliance@solvedmedia.co.uk.
